Refund policy

Last updated: August 2026

At MOS Edition, we want you to feel confident in every piece you choose. Each order is carefully prepared and packaged for you, and we are committed to making things right if your jewelry arrives damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photographs showing the item and the damage or defect
Photographs of the packaging, if relevant

Once your claim has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

Please do not discard the item or its original packaging until your claim has been resolved, as additional photographs or information may be required.

Change of Mind

Because our jewelry is fulfilled specifically for each customer order, we are unable to accept returns or provide refunds for change-of-mind purchases, personal preference, or items that do not meet subjective expectations.

We encourage you to review product photographs, descriptions, dimensions, materials, and other product details carefully before placing your order.

Wrong Size, Style or Color

Please review all available product details and selections before completing your purchase.

We are unable to accept returns or exchanges when the wrong size, style, color, or variation was selected by the customer.

If you would like a different size or style after receiving your order, a new order will need to be placed.

If MOS Edition sent you a size, style, color, or item different from the one shown on your order confirmation, please contact us within 10 days of delivery so we can make it right.

Earrings & Hygiene

For hygiene reasons, earrings are not eligible for return or exchange once delivered, except when they arrive damaged, defective, or incorrect.

If there is a quality issue with your earrings, please contact us within 10 days of delivery and follow the damaged or defective item process above.

Return Shipping

Please do not send an item back without contacting MOS Edition first.

If a return is required as part of an approved damaged, defective, or incorrect-item claim, we will provide return instructions and, where applicable, the appropriate return address.

Items sent to an address without prior authorization may not be eligible for a refund or replacement.

For approved claims involving an error or defect, customers will not be required to pay return shipping when a physical return is requested by us.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment service to process and post the refund after it has been issued.

Original shipping charges are non-refundable except where required by law or where the refund results from an error with your order.

Order Cancellations

We begin processing orders as quickly as possible. If you need to request a cancellation or correction, please contact us immediately after placing your order.

We will do our best to accommodate your request, but orders that have already entered processing, packaging, or shipment may not be cancelled or changed.

The 10-Day Claim Window

Claims involving damaged, defective, or incorrect merchandise must be reported to MOS Edition within 10 days from the date your package is delivered.

Please inspect your jewelry soon after receiving it. Claims submitted after this period may not be eligible for replacement or refund.